For my Quality Management course at the university, the professor used a restaurant’s business model to explain the concept of value stream mapping. According to him, value for the customer would come from reduction in the overall cycle time - From the time the order is placed to the time the customer gets the [...]
Filed under: Agile, Customer Centric, Lean | 4 Comments »
Joel Spoelsky has an excellent post on customer service
I would add two more things to the list
If you are going to do something in the name of customer service - then mean it
A colleague bought Tesco’s 200 g of roasted peanuts that supposedly contained only 150 calories. Its this new fad amongst superstores to write [...]
Filed under: Customer Centric, General | No Comments »
Michael Hugos has come up with an agility test for the IT executive.
Take it. Get your clients and colleagues to take it. Compare notes. Learnt anything new ?
Filed under: Agile, Customer Centric, Software delivery, Value | No Comments »
